Hello to all, it's Dejou !
We truly appreciate your unconditional love and support.
To make a return, we happily announce to make discount on the shipping cost standard.
■ Shipping Policy
■ Delivery Time after shipment (excluding customs clearance)
- FASTBOX MAIL(EMS) : 3 ~ 6 business days
- FASTBOX ECONOMY : 5 ~ 8 business days
- FASTBOX STANDARD : 3 ~ 6 business days
■ General Shipping Policy
1) Some shipping couriers may not be available for certain areas. More information is provided on our Guide > Shipping page or during checkout.
2) The delivery time provided is an average estimate excluding preparation time and customs clearance.
3) Delivery time may vary depending on the shipment and customs clearance situation.
4) The best matching shipping courier is selected in real time to provide the most secure and fastest delivery service. Please note that for this reason, we cannot provide the name of courier prior to shipment.
5) All shipping couriers provide real-time tracking updates.
6) All shipping couriers ship via air.
■ Track Orders
Once your order is shipped out, you will receive an email regarding tracking information.
You can also find information on your shipment at My Account > My Orders.
■ Customs and Duties
The recipient is responsible for all/any import duties and taxes which may occur during international shipments.
Please be advised that these charges are levied by the destination country and we do not have control over them.
If you are charged customs fees even after proving that your items are for personal use, and your purchase amount meets the criteria below,
you will be compensated via Reward Points.
*Purchase amount: Original price of item(s) before any discounts/coupons/reward points are applied
<How to Request>
Please provide proof of payment via Contact US or E-mail after customs are cleared.
*Approved only if request is made within 14 days of delivery.
|Country||Criteria for Customs Compensation|
|U.S.A||Total purchase amount under the recipient's name is below US$800 (Based on order date)|
|Australia||Purchase amount is below US$700|
|Taiwan||Recipient is not responsible for customs clearance|
|Singapore||Purchase amount is below US$280|
|Malaysia||Purchase amount is below US$115|
|Macao||[Duty-free zone] All customs charges that still occur are eligible for compensation|
|Hong Kong||[Duty-free zone] All customs charges that still occur are eligible for compensation|
|New Zealand||Purchase amount is below US$250|
■ For Product Returns due to Reasons Caused by the Customer
Any product returns due to reasons caused by the customer which includes but not limited to: incorrect shipping address, unidentifiable recipient, unpaid taxes and duties and etc.
- The returned product will not be re-shipped.
- The customer is responsible for all/any relevant expenses during The return process such as round-trip shipping, customs and etc. This will be done by either deduction from refunds or extra charges.
(1) Process for refund requests
Once the parcel returns, refund will be issued after subtracting all fees and expenses.
Price will vary depending on shipping methods from the returned product.
For other countries where are non EMS service regions, refund will be issued in accordance with the EMS Premium Service.
(2) For re-delivery requests
There are NO re-deliveries.
If you have any questions or concerns regarding your order or shipment,
please do not hesitate to contact us via E-mail or Phone!
Thank you always for shopping with us.
Have a great day!