Dejou | Girl's Lovely & Daily Styles | Shop the latest and trendy outfits more at reasonable prices.

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Contact Us

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Call Us

Our customer service team is available during the following business hours:


Monday to Thursday: 9:00am-6:00pm & 8:00pm-5:00am (EDT)

Friday: 9:00am-6:00pm (EDT) / Sunday: 8:00pm-5:00am (EDT)
Break: 1:00pm-2:00pm & 11:30pm-00:30am (EDT)
Closed on Saturday & Holidays


* Click here to use the time zone converter.


 

Toll Free:
1-855-521-5166


How to order




■ Please refer to the order process as below


Step 1 : Search for item(s). 

Step 2 : Add item(s) to your shopping cart. 

Step 3 : Log in with a member ID or non-member order. 

Step 4 : Fill in the order form. 

Step 5 : Proceed with payment. 

Step 6 : Complete the order and check the order number.



■ Contact us for more information


Email Us : en@thedejou.com

Operating Hours :

   Monday to Friday : 9am - 6pm / 10pm-7am(GMT+9H)

   Lunch Break : 12:30pm - 13:30pm / 2am - 3am(GMT+9H) 

   ※ Closed on Sat, Sun & Holidays



Payment




■ We accept the following forms of payments


Credit Card

    • Visa

    • MasterCard

    • American Express

    • DISCOVER

    • JCB

◎ PayPal

◎ UnionPay

◎ Reward Points





  • ■ Shipping Rates & Delivery


    Below are the delivery methods available with estimated arrival time and cost.


    ※ Free shipping is applied for a total order amount above $200


    [US]

    - Fedex (Smart Post) : $14,99

    5-10 business days (for in-stock items)


    [Australia]

    - AU Post : $19,99

    5-10 business days (for in-stock items)


    [Singapore / Hong Kong / China]

    EMS : $19,99

    5-10 business days (for in-stock items)


    [United Kingdom / Canada / New Zealand / Europe / Rest of the world]

    EMS : $29,99

    5-10 business days (for in-stock items)



    ■ Customs and Duties


    The recipient is responsible for all/any import duties and taxes which may occur during international shipments.

    Please be advised that these charges are levied by the destination country and we do not have control over them.




    ■ Track Orders

    Please refer to below websites to track your order.


    Worldwide Tracking : http://www.track-trace.com/post

    USPS : https://tools.usps.com/go/TrackConfirmAction_input

    AU Post : http://auspost.com.au/track

    Canada Post : https://www.canadapost.ca/web/en/home.page


     Order tracking time is vary depending on the shipping company.

     It may take more than 24 hours after shipment.

     







■ Return Policy


- Item(s) must be returned unworn, undamaged, unwashed and with all tags/labels attached including free gifts and any packaging

- If the parcel returned to Korea with the reason caused by customer, including wrong address written, recipient refuses to pay customs and etc., 

  will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund. 

- If the parcel returned to Korea with the reason caused by store, including wrong shipment, defective items and etc., relevant expenses will be paid by store.



■ Return/Exchange Process


1. To qualify for a return, the return request should be made to CS center within 7 days of receiving the item, otherwise it is not acceptable.

   For missing item of the order, contact our CS center immediately within 1 day.

2. After the return request has been made, our CS team will contact and guide you through.

3. Re-pack the item(s) you wish to return securely to prevent damage in transit and mail the package to our return address. 

   (Please make sure you put order number, name, and e-mail address) 

4. After mailing, notify CS team with such relevant information.

5. Your refund will be issued after we have received and examined your item(s).



■ Case where Return/Exchange and Cancellation available


1. Order cancellation or change before shipment 

   A. Order Cancellation and Change

i. You can make changes to your order such as cancellation, changing items or shipping information

ii. It can only be proceeded when your order is in ‘Before Shipment’ status (Preparing Shipment). 

           Changes or cancellations require contacting a Customer service team. Contact us immediately via email.

iii. If your order status is not in ‘Before Shipment’ (Preparing Shipment), it means your order has already been packed and sent out, 

           so we cannot proceed the cancellation or change.

   B. When the ordered item is out of stock

i. There are cases that some items are out of stock due to flush of orders, and the items can’t be shipped. 

          In that case, for a smooth process and a fast delivery, we process your order as your preference you checked.

ii. If you have checked ‘Refund the sold-out item and dispatch the rest of my order ASAP’, 

           we will deliver the remaining items except the item out of stock without any further notice.

iii. If you have checked ‘Contact me first and let's think about it’, our customer service team will 

            contact you via email or telephone so that you can decide whether you would like to cancel the sold-out item or the entire order.


2. Regarding return cost

   A. Return due to change of mind

i. If your order have met the free shipping requirement

  1) You will be responsible for initial and return shipping fee, if you return entire order.

  2) You will be responsible for initial and return shipping fee, 

             if you return part of your order and rest of your order amount does not meet the free shipping requirement.

  3) You will be responsible for return shipping fee only, if you return part of your order and rest of 

             your order amount still meet the free shipping requirement.

ii. If your order did not meet the free shipping requirement

   · You will be responsible for return shipping fee.

   B. Return due to defective items or wrong delivery

i. Relevant cost will be responsible by store. For return shipping fee, customer should send 

          a photo copy of the return shipment receipt to CS team for its refund.

ii. You can change the option within the same item for an exchange, however you cannot change it to a different item.

iii. After we re-send the order, we will send a new tracking number to you.


■ Case where Return/Exchange not available


1. Return request made 7 days after the delivered date.

2. Return been sent without any prior request to CS team.

3. When there are sign of use on the returned item(s)

   A. Defected or missing label/tag

   B. Scent or any form of contamination

   C. Washed or signed or repaired

4. Item(s) made with delicate materials which can be easily contaminated, transformed or damaged

   A. Knit and silk type material that are easy to transformed

   B. Item(s) with biz and sequins attached

   C. Payment made using reward points (if return caused by store, it can be returned)

   D. Leather and wool


Refunds




- It may take 3-5 business days to issue a refund for a returned or cancelled order.
- Please be advised that your refund may not be issued until the next billing month depending on your credit card issuer's billing schedule.
- Refund on returns will be proceeded after examine returned products


Reward Points




■ Reward points rules


- 1 Reward point is worth $1

- To earn your reward points, you have to join our membership.

- To make payment with reward points, your order amount to be at least $1 or more, and spend minimum reward points of 0.5.

- All reward points earned from writing reviews and purchasing items will expire 1 year after they are issued. Also, Reward points will be automatically removed when you close your account.

- Reward Points cannot be redeemed for cash nor transferred to another individual. 




■ Reviews


If you write review for each product your purchase, we will credit you in reward point.

 


$1 Point : Text review only per 1 item

$2 Points : Text and Photo review per 1 item

* To confirm your identity, you should join a membership and log in and write a review.

* 1 Point can be used as $1.

* Point will be given after the staff of DEJOU checks your post.




■ Membership Level


1) SILVER

Requirements : $1~$150

Reward points % by order : 1%

Special Offer : 10% off Birthday Coupon


2) GOLD

Requirements : $150~$1000

Reward points % by order : 2%

Special Offer : 10% off Birthday Coupon


3) VIP

Requirements : $1000~$2500

Reward points % by order : 3%

Special Offer : 10% off Birthday Coupon


4) SVIP

Requirements : $2500~

Reward points % by order : 5%

Special Offer : 10% off Birthday Coupon

                   5% off Discount Coupon every month



※  Customer Ranking will be reset every 6 months on the first working day of January and July based on the total amount purchased during the previous period.
※  Birthday coupon will be automatically issued to your account on 3 days before your birthday and will be valid for 7days from the date of issue.
※  5% discount coupon for SVIP will be automatically issued to your account at the beginning of every month and should be used within the issued month.




For further inquiries, please contact our CS team via email.


※The reward points and coupon used for an order will not be returned when order cancelled or refunded. 




■ E-money


※ About E-money

 - [E-money] is online money for the refunded amount instead of original payment method due to item cancellation and refund for extra payment, etc.

 - You can get a refund via E-money. If you want to refund via E-money, please contact our CS center.

 - It is available to refund via E-money if there is any problem to refund the amount as original payment methods, such as return shipping cost paid (for return items due to wrong shipment or defective items) and failed of refund due to Payment Gateway's issue.


※ Difference between Reward Points and E-money

  - Reward Points : The beneficial mileage earned by item purchase or the participation of event/promotion

  - E-money : Online money which has the same effect as Cash



※ User Guide of E-money 

 - You can use E-money when you purchase the item. $1 of E-money has the same value as $1 of Cash.

 - It is only available by Members. You can check your E-money history in My Page after Log-in.

 - E-money is available to be used with Reward Points or Discount Coupons together that you have in your account.

 - There is no limit to use E-money and you can use it free when you order.

 - There is no expiry date because it is issued for the refund amount.


※ E-money for closed account

 - You can close your account in My Page.

 - Once you close your account, all earned Reward Points will dissipate, but E-money is available to be refunded back via Paypal if you contact us before closing the account.  

- You can check the remaining balance of Reward Points and E-money before closing the account. Please contact our CS center if you have any E-money left in your account.

 - If you closed your account without any notice even though you had the remaining balance of E-money, it is expired by systemic process. 



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